Terms & Conditions

Contact Information/Opening Hours

You can contact us by telephone, our number is 01827 259109. Our telephone lines are manned on Monday to Friday from 9:30am till 5:30pm. You may also contact us by email at anne@sugarlesstreats.co.uk or by using the contact us page.

Our Postal Address is:

Sugarless Treats
20 Arkle,
Tamworth,
Staffordshire
B77 1NE

Payment Methods

We accept the following credit/debit cards: VISA, MASTERCARD, DELTA, VISA ELECTRON, MAESTRO/SWITCH, SOLO. Unfortunately, we do not accept American Express.

Our payment system is created in collaboration with Barclaycard UK ePDQ. We use SSL-256bit encryption in order to secure data transfer. We do not store any information related to our customer's card data. All financial data is transmitted in encrypted form to affiliate banks. You can be completely safe in the knowledge that nothing you enter as part of a secure Sugarless Treats transaction can be examined, used or modified by any third parties attempting to gain access to sensitive information..

Shipping

All in-stock orders are usually processed and despatched within one working day. If your order is placed before 10:00am it will be despatched the same day.

We will inform you by email should an article be temporarily unavailable. We reserve the right to partial delivery (no additional cost) if an article is temporarily unavailable.

Delivery

When an order is placed you will receive an order confirmation by email. When we have dispatched your order you will receive a second email with a link for you to be able to track your parcel. All our orders are fully trackable which allows us to offer a better service.

International orders may take longer to arrive due to customs delays etc. Countries such as Norway are well known for customs delays and it is not infrequent for deliveries to take up to 6 weeks to arrive! We will not be held responsible in any way for any delays and subsequent issues with the sell by dates / product condition. Please note that we can not be held responsible for any additional taxes or duty/import charges that may be charged to a recipient of a parcel for overseas customers. If you are unsure if you are likely to be charged we recommend that you contact your country’s customs service before placing your order.

Please note that Sugarless Treats will not and can not be held liable for any losses, costs, damages or expenses incurred by the customer for any failure to meet an estimated delivery date.

Damages/Shorts

The purchaser is bound to inspect the condition of the packaging of the goods upon delivery. In the event that an order is received and there is a discrepancy as to a missing item, a claim must be submitted within one week, (7 days) of physical receipt. In the event that a product is received in unusable condition, for reasons other than extremes of temperature, a claim must be submitted within 1 week, (7 days), after physical receipt of merchandise. Please note that we do our best to pack your order in such a way that damage should not occur in transit. In the event that your item has been damaged we will do our best to remedy the situation quickly for you.

** Should your item arrive damaged please do not dispose of the item before contacting us as we may require photographic proof of any damage in order to make a claim for the damages! **

Returns

In the unlikely event that you may wish to return any product our terms are that we will refund the cost of all merchandise received in unopened and undamaged condition, however, we will not refund the cost of shipping unless agreed otherwise. Sorry, no returns are accepted without prior approval and no returns after 7 days of receipt. All returned merchandise must be shipped by the customer and this postage cost is not refundable unless agreed otherwise. Due to health regulations, we are not able to accept any food based merchandise where original packaging is not FULLY intact.

All returns must be sent to:

Returns Dept,
Sugarless Treats
20 Arkle,
Tamworth,
Staffordshire
B77 1NE

Cancellation Policy

You have the right to cancel your order within seven days from the date the order was placed or within seven days starting from the day after you receive your goods (whichever is the longer). Order cancellations must be made in writing. (fax or email is acceptable).
If you cancel your order before the goods have been dispatched, we will refund your purchase price in full including any delivery charges. However, if you cancel your order after the goods have been despatched, then we will refund the purchase price of the goods excluding any delivery charges once the goods have been returned and received by us. Any additional carriage costs incurred by us will also be deducted from the amount refunded to you.

Hot Weather

We store our chocolate products in temperature controlled units during spells of hot weather in order to keep these products in good condition. However once shipped we are unable to control the temperature that the goods are shipped at and therefore we are unable to take responsibility for items that, once delivered, turn out to have suffered any type of heat damage. However please do contact us if you are in anyway not satisfied as we WILL look after you.

VAT

All prices you see on the website are inclusive of VAT (where applicable), what you see is what you pay.

Privacy Policy

Sugarless Treats is committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We will not email you in the future unless you have given us your consent or pass your email address to other websites unless you agree and we do not send marketing emails to non-client email addresses.

Sugarless Treats does not disclose buyers' information to third parties and we are committed to protecting your privacy. We collect information about you for two reasons - to process your order and to provide you with the best possible service.

Website Problems

Please report any technical issues or errors with this site to admin@sugarlesstreats.co.uk